distributor

LAILA Corporation

representative

Yukiko Hashiura

Location

2-E Daikanyama Heim, 1-5 Sarugaku-cho, Shibuya-ku, Tokyo 150-0033, Japan

URL

http://laila-company.com

E-mail

info@laila-company.com

TEL

03-6455-1531

Return Policy

Please refer to the terms and conditions listed below.

INVOICE Email

We will send you an invoice by e-mail, and you will enter your credit card information in the online transaction system. Only one-time payment is accepted (no installment or bonus payments). (No installment or bonus payment)
Accepted credit card companies are VISA, MASTER, AMEX, JCB, Diners Club, and Discover.

cash on delivery

This is a system where payment is made at the time of receipt of goods by Sagawa Express e-Collect.
Payment can be made in cash or by credit card. (We do not charge a cash on delivery fee.) For details, please refer to the URL below.
>> http://www.e-collect.jp
If the total amount exceeds 200,000 yen (including tax), please do not use the cash on delivery (COD) service.

bank transfer

Please make payment to the bank account below within one week after confirming the contents of the confirmation e-mail. If we cannot confirm your payment by the deadline, your order will be cancelled.

銀行名　りそな銀行
支店名　渋谷支店
口座番号　3133919
口座種別　普通口座
口座名義　株式会社ライラ

Delivery time Bank transfer (prepaid): We usually ship within 1-2 days after confirming payment.

1_Order

Please click the cart button on the product detail page, confirm the product name and total amount, and proceed to the order form to complete your order.
If the shopping cart does not work, please send us your order by e-mail.
>> info@surr.co.jp

2_Order acceptance

We will send an order confirmation e-mail to your registered e-mail address within 24 hours after we receive your order. （If you do not receive an order confirmation e-mail from us after 2 days from the date of your order, please contact us again by e-mail or phone.

3_How to make a deposit

Please check the contents of the order e-mail before making your payment. We would appreciate it if you could let us know when you have made the payment so that we can proceed with the transaction smoothly.

4_Shipping of goods

Please feel free to contact us for your preferred arrival date, designated time, or if you are in a hurry. We will do our best to provide gift wrapping and other services.
After the product is shipped, we will inform the customer of the shipping slip number by e-mail.

5_When you receive the package

Please check your items upon arrival. If there is any damage or other problems with the item, please contact us within 24 hours of receiving the item.
If you have not received your order within 4 days after delivery, please contact us by phone or e-mail.

6_Retain

Our store can place items on layaway. Please feel free to contact us by phone or e-mail if you have any items you would like to place on layaway. The layaway period varies depending on the item, but is generally one week. Please note that we do not accept any layaway requests that are not confirmed purchases.

shipping company

Sagawa Express (parcel delivery company)

postage

Charges will be in accordance with Sagawa Express regulations.
Please refer to the following URL
https://www.sagawa-exp.co.jp/send/fare/list/sagawa_faretable/faretable-4.html#ft01

Designation of time of receipt

Morning pickup time (8:00-12:00) Afternoon pickup time can be specified in 2-hour increments between 12:00 and 21:00.
(Depending on the region, this may not be possible to specify.)
If you wish, we can also specify a specific time for shipping, but this will incur an additional charge. Please understand.

*With regard to delivery days, we ship every day, but we will notify you on the top page when we close our shipping operations for certain reasons.

As a general rule, we do not accept returns of one-of-a-kind items handled in our store. Please note that we will only accept returns due to a lack of information regarding the condition of the item or other deficiencies on our part.

Please contact us by phone or e-mail within two days of receiving the product. Please note that we cannot accept returns in the following cases

・Items that have been used at least once.
・The product has been damaged or defaced by the customer.
・The return request is received after two days of receipt of the merchandise.
・The product has not been received by our store for more than three (3) days after the return is confirmed.


Shipping, return shipping, transfer fee, and cash on delivery fee

If the return is due to a defect on our part, we will pay the above charges.

If you are placing an order for the first time, please read our privacy policy before using this site.

1_Handling of Personal Information
SURR takes the utmost care to protect your personal information,
We will strive to prevent risks such as unauthorized access to personal data, loss, falsification, or leakage of personal information through appropriate handling in accordance with relevant laws and regulations.

2_Purpose of use of personal information
The purposes of use of the personal information we receive from our customers are as follows

・When we respond to your inquiry
・Order Confirmation
・Confirmation of product shipment
・Information on events, etc. at our store and affiliated stores

3_We will not disclose or provide personal information to third parties without your permission except in the following cases
・When it is necessary for the protection of the life, body, or property of an individual and it is difficult to obtain the consent of the individual.

・When required by law, or when it is necessary to cooperate with a national agency, a local government, or an individual or entity entrusted by either a national agency or local government to execute affairs as prescribed by law.

4_Correction and deletion of personal information
Please use the contact information below to inform us of any correction or deletion of personal information you have provided to us.

Tel：03-5468-5966
Mail：info@surr.co.jp

5_Use of Cookies
This site does not use cookies.